FAQs

Are all ōuda wardrobes made to measure?

Yes. Every wardrobe is made to order based on your exact dimensions and chosen style. We don’t hold stock or sell “off-the-shelf” products.

What is the delivery time?

  • Standard finishes: 3 weeks from order
  • Painted finishes: 5 weeks from order

This includes production and careful packaging.

Do you install the wardrobes?

No. Ōuda is a supply-only brand — we deliver your wardrobe to your home. Many customers use their own fitters or builders to install.

Do you provide samples?

Yes. You can order door finish samples so you can see the colour and texture in your own home before committing to a full wardrobe.

What guarantees do you offer?

  • 10 years on carcasses (the main wardrobe body).
  • 6 years on doors.
    We stand behind the quality of every piece we make.

How do I place an order?

You have three options:

  1. Shop Pre-Designed Wardrobes — choose from our curated range.
  2. Design Your Own — use our online configurator to customise fully.
  3. Book a Designer Call — speak to our experts before ordering.

How do I pay for my order?

Orders are paid securely through our Shopify checkout. For bespoke quotes, payment links will be provided once your design is confirmed.

Can I change my order after placing it?

Because everything is made-to-order, changes can only be made within 48 hours of placing your order. After this, production begins and changes are not possible.

What makes Ōuda different from other wardrobe brands?

  • Made-to-order in Britain using sustainable materials.
  • Fast lead times (3–5 weeks vs. 8–12 weeks industry standard).
  • Luxury craftsmanship with over 20 years of experience.
  • Clear guarantees for peace of mind.

What if I’m not sure how to design my wardrobe?

That’s exactly what our Designer Consultation is for. Book a 30-minute video call, and one of our experts will guide you through every choice. The consultation fee is deducted from your final order.