Returns, Refunds & Cancellations Policy
At ōuda, each wardrobe and piece of furniture is individually designed and made to measure. As every order is created specifically for you, it cannot be resold or reused.
For this reason, we do not offer refunds, exchanges, or cancellations on made-to-measure or bespoke items once an order has been placed and confirmed. This does not affect your statutory consumer rights.
We will offer a repair, replacement, or refund where appropriate if:
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The product is faulty, damaged, or defective upon delivery; or
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The product has not been manufactured in accordance with the specifications agreed in your order.
If you believe there is an issue with your order, please notify us within 14 days of delivery by emailing info@ouda.co.uk, including your order number and clear photographs of the issue.
Shipping & Delivery Policy
All ōuda furniture is made to measure and built to order.
Production and estimated delivery times will be confirmed at the time of purchase. All delivery dates provided are estimates only and may vary due to manufacturing schedules or circumstances beyond our reasonable control.
We deliver across the UK using trusted logistics partners. Delivery charges are confirmed prior to checkout.
Customers are responsible for ensuring safe, clear, and adequate access for delivery and installation. If access is restricted or unsuitable, delivery or installation may not be possible, and additional costs may apply.
Risk in the goods passes to you once the items have been delivered to the agreed address.
Contact Information
If you have any questions regarding returns, delivery, or your order, please contact us:
OUDA LIMITED
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
📧 info@ouda.co.uk
📞 +44 161 758 0315
